• Return Window: There is a 14 day inspection or cooling-off period from the date of delivery.

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• Condition Requirements: Original art/greeting cards/prints must be sent back in their original, unused condition without creases, fingerprints, surface scratches, or corner compressions, and packed in the original tube or flat-pack packaging. 

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• Return Shipping Costs: Unless the original art/greeting card/print has arrived damaged or incorrect, the buyer shall pay for return shipping. Tracked and signed-for delivery is required to protect against transit loss.

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• Damaged or Faulty Items: If an order arrives damaged, notifications must be made quickly—within 72 hours with unboxing photos. Please send an email to: jules.artist@gmail.com 

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• The damaged item/items will be replaced, or a full refund, including shipping, will be given.

 

Non-Returnable Items

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• Custom or Made-to-Order Prints: Prints made specifically on demand, customized in size/colour, or commissioned pieces are exempt from standard returns unless they are faulty. 

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• Minor Colour Variations: Slight differences between digital screen displays and physical ink outputs are not accepted as a valid defect.

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Contact

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• Contact: jules.artist@gmail.com for all queries and questions. Thank you.

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